Privacy Policy

Privacy Policy revision date: February 3, 2014

Welcome to the Rockin’ River Music Festival! We want you to know that we respect the privacy of our customers. We have developed this Privacy Policy to demonstrate our commitment to protecting your privacy . This Privacy Policy is intended to describe for you, as an individual who is a user of rockinriverfest.com and our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. This policy describes circumstances in which your use of rockinriverfest.com or our services constitutes your consent for the collection, use and disclosure of your information for the purposes described in this Privacy Policy , as well as other circumstances where your express consent will be obtained. This Privacy Policy is directed towards consumers rather than businesses and is not intended to cover information about businesses or business purpose activities.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy .

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Consent
We only collect, use and/or disclose your personal information with your consent. We will ask you for your express consent if you would like to receive offers and/or information from us and/or an event provider. In addition, this Privacy Policy identifies various purposes for which personal information you provide us will be used, such as processing the transaction you requested, processing payment, and preventing fraud. By providing us with your personal information and engaging in a transaction with us, you implicitly consent to our collection and use of your personal information for these identified purposes.

Information we collect from you
In General. Information that we collect from you can generally be categorized as either anonymous or personally identifiable. Anonymous information is information that is not identified with a specific individual, such as the type of browser being used and what web pages have been accessed. Personally identifiable information (“personal information”) is information that you provide to us that is uniquely associated with you, such as your name, address, email address, telephone number, user name and passwords. Unless we specifically tell you we are doing so, we do not associate the anonymous information we collect with your personal information. When you provide personal information through our website, the information may be sent to servers located in Canada, the United States and other countries around the world. Regardless of where your personal information may be kept, it will be protected.

Personal information. We may collect and store any personal information you enter on our website. The information you provide includes identifying information, such as your name, address, e-mail address, and telephone number. If you transact business with us we will not store your financial information as this is information is stored and managed by Chase Paymentech. We may also collect anonymous information about you which is described later in this policy.

How we use the information we collect
In general. By utilizing our ticketing services and providing us with your personal information, you consent to our collection and use of your personal information as follows:

to deliver the products and services that you have requested;
manage your account and provide you with customer support;
perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
If you have indicated an interest in receiving information from Rockin’ River, either by opting in at the time you purchased products or services or otherwise, we may use your information to communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us.

Your choices about collection and use of your information
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you make a purchase tickets, products or services; participate in a contest; ask a question; or initiate other transactions on our website.

With whom we share your information
We want you to understand when and with whom we may share personal or anonymous information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others.
Other Situations. By using our services and providing us with your personal information, you consent to our disclosure of your personal information in the following circumstances:

In response to legal requirements, including in response to a subpoena, a court order, or a request from law enforcement or other government agency; to establish or exercise our legal rights; and to defend against legal claims.

As reasonably necessary to protect the rights, property or safety of our company, our users, or our employees, including investigations or preventative actions regarding suspected illegal activity, suspected fraud or other wrongdoing, to enforce our website terms and conditions or other agreements or policies.

In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. Any third parties to whom we may disclose personal information may only use and disclose your personal information as described in this Privacy Policy unless you otherwise consent.

Third-party websites
There are a number of places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy . For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the ” privacy ” link typically located at the bottom of the webpage you are visiting.

How you can access your information
At this time we don’t have an online client section where you can review your purchases and personal information. If you would like us to cancel your order, change your contact info, or remove your contact info all together please contact us via the information at the bottom of this policy.

Where we store your information
This Privacy Policy is intended to cover collection of personal information from residents of Canada. Please be aware that your information will be stored in servers located in Canada, the United States where our central database is operated, as well as elsewhere in the world. Your information may be processed in any of these places. The data protection and other laws of the United States and other countries might not be as comprehensive as those in Canada. Please be assured that we take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it or otherwise disclose it as described in this privacy policy.

Other information collected using our website
Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site.

Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.

Other Technologies. We may use standard Internet technology, such as pixel tags, web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. A web beacon is a small file placed on a web page that allows a website to perform various tasks, including count users who have viewed that page or to access cookies. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, or other activities.

Anonymous and aggregated information. We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources. We may share anonymous information (including aggregate information) we collect regarding our users with third parties (such as advisors, advertisers and investors) for various business purposes including developing and delivering targeted advertising on our websites and on websites of third parties, conducting general business analysis, and developing website content and services.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy , we will revise the “last updated” date at the top of this Privacy Policy . If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Regardless of any change to this privacy Policy, your personal information will only be used and disclosed in the manner described in this privacy Policy at the time your personal information was collected unless you otherwise consent.

How to contact us
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to access, update or correct your personal information, please contact us by e-mail or postal mail as follows:

Rockin’ River Music Festival

3632 West 8th Ave.
Vancouver, BC Canada V6R 1Z1
1.877.30RIVER

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