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FAQs

Popular Question Answers

  • Outside gates open from 10:00 AM to 10:00 PM daily
  • Show site gates open from 10:00 AM to 2:30 AM daily
  • We have a stadium license – take your drink to your seats!
  • Headliners play nightly at 10:30 PM
  • Meet and Greet passes are not for sale. Watch for contests!

Ticket Faqs

Admission Quick Tips
  • Festival admission tickets and camping passes are sold separately
  • Admission prices are per person
  • Camping prices are per site – split with friends!
  • Everyone in the campground must also have an admission pass
  • Admission and Camping can be sold per day, or full event
  • Kids 12 and under are free with parent or guardian
  • Tickets are emailed to you to print at home
  • Tickets cannot be shared with people, 1 wristband per person.
  • Please visit the Frontgate ticketing FAQ for question specific to the ordering process or updating your ticketing account.
What do I need to get into the festival?
  • Admission ticket – sold per day or as a Full Event 4-Day pass. Admission tickets are sold as General Admission, Party Zone, Reserved Seating or Party Patio. All premium ticket types also include access to General Admission.
  • Camping pass – If you want to camp, you will need to purchase a campsite separate from your admission ticket. Camping pass prices are sold including 4 people

*General Admission for children 12 and under is free when accompanied by an adult holding a general admission ticket. This offer is not valid for reserved seating or premium ticket sections. Children 12 and under will be given a wristband at the gate. Purchasing or printing a ticket is not required.

Can I get my same seats as last year?

The ticket renewal offer ended in summer of 2017. All Rockin’ River fans will have an equal opportunity to purchase tickets for 2019 when they go on sale.

What are the benefits of printing my tickets on my computer?

Rockin’ River allows its customers to utilize the print-at-home service, rather than waiting in a Will Call line or at the post office. This allows the customer to have a digital copy of their tickets. We can scan the tickets off of your smartphone at the gates if you choose to save paper.

The tickets can be printed in colour or black and white. Each ticket should be printed on standard 8.5×11-inch paper and treated like any other ticket. For your security the tickets are individually bar coded. The barcode only allows one scan per ticket so any attempts to duplicate, alter or sell any copies of your ticket will result in admittance being refused to the event for all parties involved.

Tickets will be e-mailed to you as an attached PDF file. Save the attachment onto your computer to store and print! At the event, your tickets will be scanned and you’ll be ready for Rockin’ River!

Will a printed ticket be accepted for the festival?

Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket! If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned and all other copies would be denied entrance to the festival.

I have another question

If we didn’t answer your questions here please feel free to drop us a line here: [email protected]

Are prices going up?

Scheduled price increases are standard each year: Advance tickets, Early Bird tickets, Regular Tickets and Gate tickets. Gate pricing typically starts within a week of the event. Prices may increase at any time. Rockin’ River e-news and social media will keep you up to date and give notice of any price increases.

Can I upgrade my ticket?

Scheduled price increases are standard each year: Advance tickets, Early Bird tickets, Regular Tickets and Gate tickets. Gate pricing typically starts within a week of the event. Prices may increase at any time. Rockin’ River e-news and social media will keep you up to date and give notice of any price increases.

Absolutely! There are no change fees and we are happy to upgrade you to any available tickets. You can also upgrade a 1 Day Pass to a 4 Day Pass at any time. Upgrades can be done at the gate, at Guest Services on site or in advance by calling 512.674.9300 or emailing Front Gate Tickets

Are kids allowed at the festival?

Rockin’ River Music Fest is a family event and kids are always welcome! Kids 12 and under are FREE in General Admission with a paying adult. In Reserved Seating Kids 2 and Under are permitted as lap sitters. Children older than two must have their own seat like on an airplane. Proof of age may be required. Parents wishing to bring their children into Premium ticket areas are required to purchase the child a ticket at full price. Please don’t leave your kids unattended. While we have a stadium license, children will not be admitted to any areas marked off as a beverage garden (if applicable)

Where can I purchase Riverfest tickets?

You can purchase tickets online or over the phone at 512.674.9300.

You can also find tickets at the following outlets:

2018 outlets coming soon

Can I split my multi-day admission between multiple people?

No. Once a ticket is scanned in, you will be given a wristband that cannot be split or transferred. 4-day admission ticket holders are welcome to come and go as they please, so long as they have their wristband fastened to their wrist.

Can I bring my drink back to my seats?

We have a stadium license, which means you can take any drink you purchase on the show site with you wander the show site! Grab a beverage, wander through the vendors and games then head back to your seats or right up front in the Party Zone! No beer gardens here!

Do tickets get cheaper as the night goes on?

The festival tickets do not get cheaper if you show up later at night when the show is almost over.

Can I buy tickets the day of the festival?

You can definitely purchase tickets the day of the festival so long as tickets are not sold out. Attendance is limited so get your tickets NOW and don’t miss your chance to see these amazing artists. You can purchase tickets online anytime or purchase them day of show at the gates.

What forms of payment do you accept?

For online payments we accept Visa, Mastercard and PayPal. At the festival gates we accept Cash, Visa and Mastercard.

Can I come and go from the festival as I please?

You are free to come and go as you please! Once your ticket is scanned in, you will be given a fabric wristband that stays on all weekend long (or all year long, we ain’t here to judge.) If you are camping with us, we ask that your vehicle stays put to ensure the safety of all Rockin’ River campers. Our General Stores and vendors have everything you need, but if you want to stretch your legs jump on our free shuttle into Merritt!

Do kids 12 and under need a ticket for their free admission?

Kids 12 and Under are FREE – they do not need to have a ticket in advance to get in. They will be given a wristband at the gate when arriving with their parents/paying adults.

Is it safe to purchase tickets off of Craigslist?

While in most cases it can be safe to purchase tickets off of a friend or family member, purchasing tickets from someone you don’t know can be VERY risky! Rockin’ River will not validate any ticket barcodes over the phone. Barcodes can only be scanned once. In the case of tickets being copied, only the first barcode scan will work. Anyone arriving after that with copied tickets will be refused entry. The safest bet is to buy from rockinriverfest.com ticketing system.

Is accessible seating available?

Accessible Seating located in the back of the Reserved Seating area. Accessible seating and Companion seating can be purchased under Reserved Seating in the shopping cart. Spots are not assigned, they will be on a daily first come first served basis.

Camping Faqs

Camping Quick Tips
  • All sites are approximately 16′ x 40′ (Bigwood offers up to 40’ for big rigs)
  • 1 Camping pass includes
    • 4 people to camp on site
    • 2 steering wheels to park on site
    • 2 motor cycles can replace 1 vehicle
  • RV, trailer and tent style camping is welcome in any of our 6 campgrounds
  • Showers available to all campers onsite at the Kahuna General Store
  • Sites do not have power & water hookups. Generators are welcome.
  • Single day camping is only available in Smallwood.
  • Please visit the Frontgate ticketing FAQ for question specific to the ordering process or updating your ticketing account.
Are pets allowed at the festival?

Pets are not allowed on the festival show site, i.e where the vendors are and the concerts take place. August is a very hot month so please leaves your pets at home where it’s nice and cool. If a pet is found left in a car, like we have seen in previous years, we may call the SPCA to come pick them up.

For campers, you are allowed to have pets in the campgrounds. Again, it is very hot so we strongly recommend leaving your furry friends at home with a caretaker. For those campers who go everywhere with their animals, we get it! Just make sure that AC is cranked for them. Please clean up after your pets and make sure they have a cool spot with lots of water while you’re at the festival.

Can I have a fire in my campground?

There is no open burning allowed in the campgrounds. You are however allowed to run a propane portable fire if you have one. Barbecue’s are also allowed and don’t fall under the fire ban.

We follow all BC fire bans, which can change on a moment’s notice. All stipulations regarding fires will be strictly enforces and are subject to change.

How many people are allowed in a campsite?

Each campsite is sold with 4 camper access passes. This means for the total price, 4 people can camp. Additional Camper Access Passes can be purchased for $30 each, to a maximum of 6 people per site.

Much like the admission passes, camper access passes can not be split up throughout the weekend. The same campers must camp on that site for the duration of the festival.

How often do the parking lot and campground shuttles run?

Our free shuttles start running to & from the festival grounds 30 minutes before the gates open. They run constantly throughout the day so just flag one down and they’ll pick you up. Each shuttle has a donation bucket to support a local charity so be sure to bring some change.

Is accessible camping available?

Accessible Camping is available in Chattahoochee right across from the bridge entrance into the festival grounds.

How many vehicles are allowed in a campsite?

Two steering wheels are allowed per campsite. In the case of motorcycles you are allowed up to four in one site in lieu of the 2 steering wheels. Eg, an RV and a truck with a trailer counts as 2 steering wheels.

Are we allowed alcohol in the campgrounds?

Yes, you are allowed to have alcohol in the campgrounds. Our festival license is just like bar/club rules. Outside alcohol cannot be brought into the show site, show site alcohol cannot be brought out to your campsite. And as always, please drink responsibly.

When can I check into my campsite?

Campgrounds open at 10:00 AM on Thursday for all campsites. If you purchased an early entry Wednesday Camping Pass you can come in Wednesday starting at 10:00 AM. Our gates are open from 10:00 AM to 10:00 PM daily. If you arrive after 10:00 PM to check in, you may be turned around or have to wait it out overnight in the holding pen, so keep an eye on the clock!

Are there hookups available?

There are no water or electrical hookups in the campgrounds so please come prepared. We do have a water truck and sani truck that comes around throughout the day so you will be able to empty your tanks and also get fresh water for a minimal fee.

Can I bring my ATV, dirtbike or hotwheels machine?

There are ABSOLUTELY NO MOTORIZED VEHICLES ALLOWED in the campgrounds at any time. This is a safety issue and will be strictly enforced. Violation of this policy will be cause for eviction from the campground and the festival grounds.

What size campsite do I need?

We have 16′ x 40′ standard sites up to 20′ by 60′ campsites. These are perfect for your RV’s, truck and trailers, tents or up to six people with 2 vehicles. Please ensure all belongings, RV/trailer slide outs and vehicles fit within the dimensions of your site. Sites can be purchased side by side to create more space.

What time do the gates open?

The East and West Gates will open at 10:00 AM Wednesday, August 2nd for Wednesday Camping Pass holders only. Thursday – Sunday they will open from 10:00 AM – 10:00 PM.

The Show Site Gates will open at 10:00 AM Thursday to Sunday so you can check out our vendors, grab a bite to eat, or check out our daily activities!

Can I bring food and beverages to my campground?

Yes you’re allowed to bring your own food and drink to the campground. You just can’t take any of that food or drink into the festival grounds when you’re ready to watch the festival.

Can a friend pop over and visit me at my campsite?

Only festival attendees are permitted in the campgrounds and they must have a valid Festival Wristband. If your friend is also attending the festival, they’re more than welcome to visit your campsite.

Festival attendees with Single Day Tickets will only be allowed in the campgrounds for the day/night their ticket is valid and they must be out of the campground and off the Festival Site at 11AM the following day. Single day ticket holders will not be permitted to park in the campgrounds – they must park in the day or overnight lots at East Gate.

Can I have alcohol at my campsite?

You can consume alcohol in your campsite, but you are not permitted to walk around the campgrounds or on roadways with alcohol. Alcohol will be confiscated and not returned and you could be subject to removal from the festival grounds.

Are there showers for campers?

Since moving to the Merritt show site we’re happy to announce that we have 18 showers in our general store located in camp Kahuna, which is available to all campers for $7 per person. The week before the festival we’ll post up a full schedule showing exactly what the store hours are.

For anyone heading into town you can also shower at the Merritt Aquatic Centre.

Are glass bottles allowed in the campground or river?

There is ABSOLUTELY NO GLASS ALLOWED in the river or to be carried throughout the campgrounds. We understand that liquor bottles will be glass, but those must stay in your campground. Where possible choose beverages in plastic or metal containers.

Can I bathe in the river?

The Coldwater River is a beautiful feature of the Merritt festival show site and we want to treat it and its inhabitants with the utmost care. Absolutely no bathing or washing dishes in the river. Head on over to the showers located in Camp Kahuna.

Can I swim in the Coldwater River? How high will the water be?

The river is ideal for sitting in a lawn chair and cooling off! There are deeper parts to the Coldwater River where you could potentially swim, but there are also strong currents depending on the water level so please be careful at all times while in the river. There can also be sharp rocks on the bottom of the river so don’t skim along the bottom and always wear footwear. The depth of the river fluctuates year after year so while we hope there will be lots of water to keep everyone cool, we can’t guarantee the depth of the river in August.

Can I put my awning and slides out on my trailer?

While putting your slides out on your trailer is completely okay we do not recommend you put out your awning. The wind coming down the valley through the festival site can be quite strong and through past experiences we have heard that it can damage your awnings.

Can a friend drop off my trailer?

Yes a friend can drop off a trailer for you. Upon arrival you will need to get your tickets scanned at the festival gates. Your friend dropping off the trailer will then need to leave their driver’s license, phone number and a credit card at the gates. We will record the time of entry and their license plate. They will then have 1 hour to drop off the trailer and leave the show site. If they don’t come back within the hour and we cannot contact them, their card will be charged for a full event general admission ticket.