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FAQs

Popular Question Answers

  • Outside gates are open 10:00 AM to 10:00 PM daily. Campers should arrive before 10:00 PM or they will not be processed or gain access to the festival until the following day.
  • Gates to the show site are open from 10:00 AM to 2:30 AM daily.
  • Have your tickets ready when you arrive at the gate. Either a printed version or eticket.
  • Festival admission tickets and camping passes are sold separately. You need both to get into the camping area.
  • Tickets will be emailed to the ticket purchaser and should be printed/saved to your phone before arriving at the gate. You will use these tickets to pick up your wristband at the gate upon arrival.
  • Tickets cannot be shared; 1 wristband per person.

What gate should I enter through?
View our Google Map and click a marker to get directions.

Enter Through West Gate:

  • Non-campers
  • Parking and shuttles
  • Chattahoochee Campground
  • Kahuna Campground
  • Kahuna Cabins
  • Hoodoo Ridge Campground

Enter Through East Gate:

  • Tumbleweed Campground
  • Deadwood Campground
  • Bigwood Campground
  • 1-day camping
  • Sponsors, staff, vendors, volunteers and artists

West Gate is located at 1000 Midday Valley Rd, Merritt, BC, V1K 1L4
East Gate is located at 1125 Neilson St. Merritt, BC V1K 1B8

Ticket Faqs

Admission Quick Tips
  • Festival admission tickets and camping passes are sold separately
  • Admission prices are per person
  • Camping prices are per site – split with friends!
  • Everyone in the campground must also have an admission pass
  • Admission and Camping can be sold per day, or full event
  • Kids 12 and under are free with parent or guardian
  • Tickets are emailed to you to print at home
  • Tickets cannot be shared with people, 1 wristband per person.
  • Please visit the Frontgate ticketing FAQ for question specific to the ordering process or updating your ticketing account.
What do I need to get into the festival?

Upon arrival at your designated gate, you will be asked for your ticket. Either a printed version or the e-ticket on your phone will be scanned and exchanged for a festival wristband allowing you to enter the festival.

If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned and all other copies would be denied entrance to the festival.

Can I get my same seats as last year?

The ticket renewal offer ended in summer of 2017. All Rockin’ River fans will have an equal opportunity to purchase tickets for 2019 when they go on sale.

What are the benefits of printing my tickets on my computer?

Rockin’ River allows its customers to utilize the print-at-home service, rather than waiting in a Will Call line or at the post office. This allows the customer to have a digital copy of their tickets. We can scan the tickets off of your smartphone at the gates if you choose to save paper.

The tickets can be printed in colour or black and white. Each ticket should be printed on standard 8.5×11-inch paper and treated like any other ticket. For your security the tickets are individually bar coded. The barcode only allows one scan per ticket so any attempts to duplicate, alter or sell any copies of your ticket will result in admittance being refused to the event for all parties involved.

Tickets will be e-mailed to you as an attached PDF file. Save the attachment onto your computer to store and print! At the event, your tickets will be scanned and you’ll be ready for Rockin’ River!

Will a printed ticket be accepted for the festival?

Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket! If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned and all other copies would be denied entrance to the festival.

I have another question

If we didn’t answer your questions here please feel free to drop us a line here: info@rockinriver.com

Are prices going up?

Scheduled price increases are standard each year: Advance tickets, Early Bird tickets, Regular Tickets and Gate tickets. Gate pricing typically starts within a week of the event. Prices may increase at any time. Rockin’ River e-news and social media will keep you up to date and give notice of any price increases.

Can I upgrade my ticket?

Yes. General Admission ticket upgrades to Party Zone will be available for purchase at the Guest Services booth onsite. Party Zone tickets are limited and on a first come-first serve basis!

Are kids allowed at the festival?

Rockin’ River Music Fest is a family event and kids are always welcome! Kids 12 and under are FREE in General Admission with a paying adult. In Reserved Seating Kids 2 and Under are permitted as lap sitters. Children older than two must have their own seat like on an airplane. Proof of age may be required. Parents wishing to bring their children into Premium ticket areas are required to purchase the child a ticket at full price. Please don’t leave your kids unattended. While we have a stadium license, children will not be admitted to any areas marked off as a beverage garden (if applicable)

Where can I purchase Riverfest tickets?

You can purchase tickets online or over the phone at 512.674.9300.

Can I split my multi-day admission between multiple people?

No. Once a ticket is scanned in, you will be given a wristband that cannot be split or transferred.

Can I bring my drink back to my seats?

Yes! You can purchase drinks at any vendor and carry it across the site with you.

Do tickets get cheaper as the night goes on?

The festival tickets do not get cheaper if you show up later at night when the show is almost over.

Can I buy tickets the day of the festival?

Yes, you can purchase tickets from the box office at the festival gates on the day of the festival – subject to availability.

What forms of payment do you accept?

For online payments we accept Visa and Mastercard. At the festival gates and show site, we accept Cash, Visa, and Mastercard.

Can I come and go from the festival as I please?

You are free to come and go as you please! Once your ticket is scanned in, you will be given a fabric wristband that stays for the duration of your festival stay. If you are camping with us, we ask that you limit your trips into town to reduce congestion, noise, dust, and potential accidents. Our General Stores and vendors have everything you need, but if you want to stretch your legs jump on our shuttle into Merritt!

Is it safe to purchase tickets off of Craigslist?

While in most cases it can be safe to purchase tickets off of a friend or family member, purchasing tickets from someone you don’t know can be VERY risky! Rockin’ River will not validate any ticket barcodes over the phone. Barcodes can only be scanned once. In the case of tickets being copied, only the first barcode scan will work. Anyone arriving after that with copied tickets will be refused entry. The safest bet is to buy from rockinriverfest.com ticketing system.

Is accessible seating available?

Accessible Seating located in the back of the Reserved Seating area. Accessible seating and Companion seating can be purchased under Reserved Seating in the shopping cart. Spots are not assigned, they will be on a daily first come first served basis.

Camping Faqs

Camping Quick Tips
  • Please note, the festival gates for new and returning entrants can be very busy on the Wednesday, Thursday, and Friday of the festival. If you can, we recommend not leaving the show site on those days as you could have a long wait returning to the festival grounds due to new camper arrivals. We encourage you to load up on supplies before you come or utilize the general store on site for anything you may have forgotten.
  • All sites are approximately 16′ x 40′ (Bigwood offers sites up to 40′ for big rigs)
  • 1 Camping pass includes: 4 people to camp on a site, 2 steering wheels to park on site* (2 motor cycles can replace 1 vehicle).
  • RV, trailer, and tent style camping is welcome in any of our 6 campgrounds.
  • Showers tokens are available for purchase at the Kahuna General Store.
  • Campsites do not have power or water hookups. Generators are welcome to run from 8am to Midnight.
  • Single day camping is only available in Smallwood Campground.
  • Please visit the Frontgate ticketing FAQ for question specific to the ordering process or updating your ticketing account.
Are pets allowed at the festival?

Pets are not allowed on the festival show site, i.e where the vendors are and the concerts take place. August is a very hot month so please leaves your pets at home where it’s nice and cool. If a pet is found left in a car, like we have seen in previous years, we may call the SPCA to come pick them up.

For campers, you are allowed to have pets in the campgrounds. Again, it is very hot so we strongly recommend leaving your furry friends at home with a caretaker. For those campers who go everywhere with their animals, we get it! Just make sure that AC is cranked for them. Please clean up after your pets and make sure they have a cool spot with lots of water while you’re at the festival.

Can I have a fire in my campground?

No open fires or burning is allowed in the campgrounds. You are permitted to run a propane portable stove / barbecue that is off the ground.

We follow all BC fire bans, which can change on a moment’s notice. All stipulations regarding fires will be strictly enforces and are subject to change.

How many people are allowed in a campsite?

Each campsite can hold up to 4 people. Additional Camper Access Passes can be purchased for $30 each, to a maximum of 6 people per site. Like admission passes, camper access passes cannot be split up throughout the weekend. The same campers must camp on that site for the duration of the festival.

How often do the parking lot and campground shuttles run?

Our free campsite shuttles run to and from the gates to the festival grounds in a loop from 10am to 2am. They run constantly throughout the day. Each shuttle has a donation bucket to support a local charity so be sure to bring some change.

Is accessible camping available?

Accessible Camping is available in Chattahoochee, directly across from the bridge entrance into the festival grounds. Accessible sites are sold separately from Reserved or General Admission Chattahoochie sites. Placement within the Accessible Camping area for valid ticket holders will be first come first served.

How many vehicles are allowed in a campsite?

Two steering wheels are allowed per campsite. In the case of motorcycles you are allowed up to four in one site in lieu of the 2 steering wheels. Eg, an RV and a truck with a trailer counts as 2 steering wheels.

Are we allowed alcohol in the campgrounds?

You can consume alcohol in your campsite, but you are not permitted to walk around the campgrounds or on roadways with open alcohol containers. Alcohol will be confiscated and not returned. You could also be subject to removal from the festival grounds. Outside alcohol cannot be brought into the show site. Show site alcohol cannot be brought out to your campsite. Please drink responsibly.

When can I check into my campsite?

Campgrounds open at 10:00 AM on Thursday for all campsites. If you purchased an Early Entry Camping Pass you can come in Wednesday starting at 10:00 AM. Our gates are open from 10:00 AM to 10:00 PM daily. Campers should arrive before 10:00 PM or they will not be processed or gain access to the festival until the following day.

Are there amenity hookups available?

There are no water or electrical hookups in the campgrounds so please come prepared. We do have a water truck and sani truck that circles the campgrounds throughout the day for a minimal fee.

Can I bring my ATV, dirtbike or hotwheels machine?

MOTORIZED VEHICLES ARE NOT PERMITTED at any time. This is a safety issue and will be strictly enforced. Violation of this policy will be cause for eviction from the campground and the festival grounds.

What size campsite do I need?

We have 16′ x 40′ standard sites up to 20′ by 60′ campsites. These are perfect for your RV’s, truck and trailers, tents or up to six people with 2 vehicles. Please ensure all belongings, RV/trailer slide outs and vehicles fit within the dimensions of your site. Sites can be purchased side by side to create more space.

What time do the gates open?

The East and West Gates will open at 10:00 AM Wednesday, August 1st for Early Entry Camping Pass holders only. Thursday – Sunday they will open from 10:00 AM – 10:00 PM for all ticket holders. The Show Site Gates will open at 10:00 AM Thursday to Sunday so you can check out our vendors, grab a bite to eat, or check out our daily activities before the show!

Can I bring food and beverages to my campground?

Yes, you’re allowed to bring your own food and drink to the campground, but outside food and drinks are not permitted inside the show site. You can also pick up supplies from the Kahuna General Store onsite.

Can a friend pop over and visit me at my campsite?

Only festival attendees are permitted in the campgrounds and they must have a valid Festival Wristband. If your friend is also attending the festival, they’re more than welcome to visit your campsite during the day. If a non camping festival patron would like to join a friend’s campsite for the night they would need to purchase an Extra Camper Access Band for $30, available at Guest Services. Only patrons with Camping Access Bands will be allowed into the campgrounds after dark. Single day ticket holders will not be permitted to park in the campgrounds – they must park in the day or overnight lots at West Gate.

Can I have alcohol at my campsite?

You can consume alcohol in your campsite, but you are not permitted to walk around the campgrounds or on roadways with alcohol. Alcohol will be confiscated and not returned and you could be subject to removal from the festival grounds.

Are there showers for campers?

We have 18 showers in our general store located in Camp Kahuna. Tokens can be purchased from the store and are open to all campers for $7 per person.

Are glass bottles allowed in the campground or river?

GLASS IS NOT PERMITTED in the river and cannot be carried throughout the campgrounds. We understand that some bottles will be glass, but those must stay in your campground. Wherever possible, please choose beverages in plastic or metal containers.

Can I bathe in the river?

The Coldwater River is a beautiful feature of the Merritt festival show site and we want to treat it and its inhabitants with the utmost care. Absolutely no bathing or washing dishes in the river. Showers are located in Camp Kahuna.

Can I swim in the Coldwater River? How high will the water be?

The river is ideal for sitting in a lawn chair and cooling off! There are deeper parts to the Coldwater River where you could potentially swim, but there are also strong currents depending on the water level so please be careful at all times. There can also be sharp rocks on the bottom of the river so don’t skim along the bottom and always wear footwear. The depth of the river fluctuates year after year. There will not be a lifeguard onsite.

Can I put my awning and slides out on my trailer?

The wind coming down the valley through the festival site can be quite strong and can damage your awnings. You are welcome to put your slides out.

Can a friend drop off my trailer?

Yes, a friend can drop off a trailer for you. Upon arrival you will need to get your tickets scanned at the festival gates. Your friend dropping off the trailer will then need to leave their driver’s license, phone number and a credit card at the gates. They will then have 1 hour to drop off the trailer and leave the show site. If they don’t come back within the hour and we cannot contact them, their card will be charged for a full event general admission ticket.

Other Faqs

What is a “Behaviour Band”?

For the safety and security of all attendees, our Security team will be watching for any guests that are causing issues. At their discretion, they have the ability to remove your festival pass and replace it with a “Behaviour Band” before escorting you back to your campsite for the night. If this happens, you can visit Guest Services for a replacement wristband the following day. Please note replacements are at the discretion of the staff & management. If you have received a Behaviour Band it is because security would like to extend you a second chance, rather than remove you from the festival. Please be kind to all those you may deal with during these instances – they may be the difference between a night off and an eviction. Multiple offences will not be tolerated.

Respect, diversity, and positive memories are at the heart of what Rockin’ River stands for.

More than just another concert, we are a community of open-minded individuals that embrace the differences between us. We ask our fans to be kind to one another, treat your friends and strangers with consideration, and make good choices.

Our staff will assist anyone that needs help or feels unsafe without judgement. Reach out to security staff, volunteers, or anyone wearing a radio to help you if you need them.

Stay safe, don’t drink and drive, and enjoy your time at the festival and in the river.

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